Privacy Policy

1. Introduction

Wilson Business Support ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Business details
• Information you provide through contact forms or enquiries
• Information required to deliver services (e.g. documents, schedules, operational data)

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect personal information through:

• Website contact forms
• Email and phone communications
• Client onboarding processes
• Direct interactions with you

We may also collect limited technical data such as IP address or browser type when you visit our website.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Deliver administrative and business support services
• Communicate with you about your services
• Manage client relationships
• Improve our services

We do not sell or rent your personal information to third parties.

5. Disclosure of Personal Information

We may disclose your information to:

• Service providers or contractors who assist in delivering our services
• IT and system providers (e.g. cloud storage, email platforms)
• Legal or regulatory authorities where required by law

All third parties are expected to handle your data securely and in accordance with privacy obligations.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure systems and password protection
• Controlled access to client information
• Use of reputable platforms and tools

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to provide our services or meet legal obligations.

When no longer required, we take reasonable steps to securely delete or de-identify your information.

8. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website traffic.

You can disable cookies through your browser settings if you prefer.

10. Overseas Disclosure

Some of our service providers (e.g. cloud platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Wilson Business Support
Email: carolina@wilsonbsupport.com